Blog Posts

The financial benefits of having a loyal customer base

Why is Persimmon the lowest ranked major housebuilder in the Home Builders Federation annual customer satisfaction survey – and it’s nothing to do with customer service?

Using Customer Feedback to Improve Customer Experience and Business Results

Join us in Dublin on 25th September when Ben Ward (Commercial Director [...]

Change is coming and the insurance sector needs to embrace Customer Experience

Change is coming and the insurance sector needs to embrace [...]

Five Key Tips for Effective Complaint Handling

Five Key Tips for Effective Complaint Handling

This isn’t just a failed business transformation, this is a Marks & Spencer failed business transformation

This isn’t just a failed business transformation, this is a [...]

Why Effective Complaint Management is an Essential Part of an Exceptional Customer Experience

Why Effective Complaint Management is an Essential Part of an [...]

How to measure retail customer experience

Most retailers understand that upstream factors such as customer loyalty, [...]

Ryanair Ignores The Link Between Customer Experience and Employee Experience

Ryanair Ignores the Link Between Customer Experience and Employee Experience [...]

How to make customer experience the cornerstone of a merger

Virgin Money has agreed a £1.7bn takeover by CYBG, which [...]