The Customer Experience Consultancy – cp2Experience

At cp2 our sole focus is to help companies create a customer experience that is consistent, differentiates your brand, turns customers into advocates and drives profitable growth

Customer Experience Consultancy

Our Customer Experience Consultancy services can help you define your strategy and objectives; build a framework for change; create alignment and rules of engagement for leaders; understand your customers’ current experience and the experience they would like to see you deliver in the future, develop a Customer Promise and redesign the end to end experience, establish a programme of change and ensure that the change remains embedded through innovative training and coachingCustomer Experience Consultancy

Customer Experience Training

Our Customer Experience Training and Communications team will ensure employees ‘live your brand’ and drive the profitable growth you are looking for.

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Our Services

Tailored to your specific needs

Let us help you shape your strategy

View our range of CX and Branded Training services

Blog

Latest news and articles

Customer Experience Articles and News

Read our latest articles

Meet Our Experts

Our team of experts cover a wide range disciplines that are integral to delivering a successful customer experience programme.

Our Clients

cp2’s International experience covers both B2B and B2C across retail, telecoms, financial services, hospitality, and technology sectors. 

Why cp2 Experience?

Over the last decade we have worked with multinational companies across a wide range of sectors to design, train and deliver customer experience strategies.

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Most recent posts

Customers are up in arms – will the Ryanair brand suffer long term damage?

By | October 11th, 2017|Blog|

  The mass of cancellations by Ryanair that has seen [...]

Breakfast Round Table Event – 10th October 2017 – IOD, 116 Pall Mall, London.

By | September 7th, 2017|Blog|

John Aves Chief Executive cp2 experience invites you to join [...]

Top CX tips for delivering a ‘Branded Customer Experience’.

By | August 23rd, 2017|Blog|

Top CX tips for delivering a ‘Branded Customer Experience’. Over [...]

Stars show inflight safety in a hilarious, new, British Airways Video.

By | August 3rd, 2017|Blog|

  Last week saw the release of the ‘director’s cut’ [...]

How useful is customer satisfaction as a measure? Aldi tops M&S and Waitrose.

By | July 20th, 2017|Blog|

Research by the UK’s Institute of Customer Service involving 10,000 [...]

Judging at the UK Financial Services Experience Awards.

By | July 14th, 2017|Uncategorized|

I had the privilege of judging at the UK Financial [...]

British Airways To Fly to Serve – seems a long way from the reality

By | July 14th, 2017|Blog|

Despite the complexity facing an international airline like British Airways, its challenge is essentially a very simple one. Remain clear and single minded about what the BA brand stands for – its purpose – and ensure its people deliver an outstanding experience to target customers who board their aircraft every day.

Train your staff to be your brand ambassadors.

By | July 12th, 2017|Blog, News|

Train your staff to be your brand ambassadors. Building your [...]

How to get employees to emotionally connect with customers through behavioural training

By | July 7th, 2017|Blog|

Companies like IKEA, Disney and Apple understand how to get [...]

Stage experiences to make the brand stand out from the crowd.

By | June 21st, 2017|Blog|

Experiences they say are different from services. Services may be customised, meet a need and provide a benefit for the customer but experiences connect emotionally and create a memorable event that can be charged for, either as a stand alone element of the customer proposition or as a justification for premium pricing.

Make a promise to your employees too – People Promise

By | June 6th, 2016|Blog, News|

Make a promise to your employees too Developing a Customer [...]

Why Choose Us

  • Business Customer Experience Experts
  • In-depth expertise
  • Builds strong central control with clients
  • Commitment to transfer capability
  • Scalable team depending on your needs
  • Approach based on best practice research

Discover more
If you would like to discover more about how cp2 Experience, a Customer Experience consultancy and training company, could help you shape and deliver your organisation’s Customer Experience, contact us today:

+44 (0)1932 590282  –  email johna@cp2experience.com

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