cp2experience is a specialist customer experience consulting and training company

We work with clients to deliver a customer experience that differentiates their brand, strengthens customer advocacy and drives profitable growth

Years Experience

Years experience

Countries

Countries

People

People trained

Clients we have worked with...

What our clients think...

Thanks to cp2experience, putting the customer at the heart of our business is becoming part of our DNA. Our financial results have improved, comments from our customers are now much more positive and our people are feeling proud.

Nick Hampton, Head of European Services, Trade and Receivables Finance, HSBC

All testimonials

Latest News...

  • transformation

This isn’t just a failed business transformation, this is a Marks & Spencer failed business transformation

February 8th, 2019|Comments Off on This isn’t just a failed business transformation, this is a Marks & Spencer failed business transformation

  • customer-driven

Ten top tips for building a customer-driven company in 2019

January 5th, 2019|Comments Off on Ten top tips for building a customer-driven company in 2019

  • complaints

Why Effective Complaint Management is an Essential Part of an Exceptional Customer Experience

November 6th, 2018|Comments Off on Why Effective Complaint Management is an Essential Part of an Exceptional Customer Experience

  • Connected Brands

Read our Primark feature in the Most Connected Brands Index

October 19th, 2018|Comments Off on Read our Primark feature in the Most Connected Brands Index