The Customer Experience Consultancy – cp2Experience
At cp2 our sole focus is to help companies create a customer experience that is consistent, differentiates your brand, turns customers into advocates and drives profitable growth
Customer Experience Consultancy
Our Customer Experience Consultancy services can help you define your strategy and objectives; build a framework for change; create alignment and rules of engagement for leaders; understand your customers’ current experience and the experience they would like to see you deliver in the future, develop a Customer Promise and redesign the end to end experience, establish a programme of change and ensure that the change remains embedded through innovative training and coaching. Customer Experience Consultancy
Customer Experience Training
Our Customer Experience Training and Communications team will ensure employees ‘live your brand’ and drive the profitable growth you are looking for.
Most recent posts
Top CX tips for delivering a ‘Branded Customer Experience’. Over [...]
Last week saw the release of the ‘director’s cut’ [...]
Research by the UK’s Institute of Customer Service involving 10,000 [...]
Despite the complexity facing an international airline like British Airways, its challenge is essentially a very simple one. Remain clear and single minded about what the BA brand stands for – its purpose – and ensure its people deliver an outstanding experience to target customers who board their aircraft every day.
Companies like IKEA, Disney and Apple understand how to get [...]
Experiences they say are different from services. Services may be customised, meet a need and provide a benefit for the customer but experiences connect emotionally and create a memorable event that can be charged for, either as a stand alone element of the customer proposition or as a justification for premium pricing.
Make a promise to your employees too Developing a Customer [...]
Why Choose Us
- Business Customer Experience Experts
- In-depth expertise
- Builds strong central control with clients
- Commitment to transfer capability
- Scalable team depending on your needs
- Approach based on best practice research
If you would like to discover more about how cp2 Experience, a Customer Experience consultancy and training company, could help you shape and deliver your organisation’s Customer Experience, contact us today:
+44 (0)1932 590282 – email email@example.com