About John Aves

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So far John Aves has created 65 blog entries.

Make a promise to your employees too – People Promise

Make a promise to your employees too Developing a Customer Promise can be both exciting and invigorating for a company, providing a platform for a new way of dealing with and treating customers in order to earn their loyalty. But what does your Customer Promise mean to your staff? Do they enjoy the same experience, [...]

By | June 6th, 2016|Blog|Comments Off on Make a promise to your employees too – People Promise

Employee Engagement – 5 Top Tips

Employee Engagement 5 Top Tips.   John Aves - Chief Executive. If you would like to discuss any aspect of your customer experience and training strategy contact us at Johna@cp2experience.com or 07850 603 723.

By | May 3rd, 2016|Blog|Comments Off on Employee Engagement – 5 Top Tips

Leadership and The Customer Experience

Leadership and The Customer Experience Posted 23rd March 2016, by John Aves. We have worked for many years with clients on the development and implementation of their customer strategies. The universal view is that it is much tougher to implement a customer experience strategy than it is to develop. One of the implementation challenges often [...]

By | March 23rd, 2016|Blog|Comments Off on Leadership and The Customer Experience

Train your staff to be your brand ambassadors.

Train your staff to be your brand ambassadors. Posted 17th November 2015. Building your company’s brand, a core vision, values and customer promise takes time, effort and resource. But to make your brand come alive for your customers it takes more than just the marketing department to be engaged. Every member of staff is an [...]

By | November 17th, 2015|Blog|Comments Off on Train your staff to be your brand ambassadors.

Employee engagement and culture – NCSW15 Day 4

Employee engagement and culture We really enjoyed National Customer Services Week #NCSW2015, a week long opportunity to promote customer service and the vital role it plays in business growth. Here is our article on Thursday's topic - employee engagement and culture. Employee engagement and culture are certainly on the minds of senior executives these days. Deloitte University’s [...]

By | October 12th, 2015|Blog, News|Comments Off on Employee engagement and culture – NCSW15 Day 4

ROI – National Customer Services Week – Day 3

ROI - Customer Experience and financial performance It is National Customer Services Week #NCSW2015  - Day 3 was about Return on Investment. Here is our article from yesterday all about the importance of measuring customer experience and financial performance. There are only two ways to improve profits – reduce costs or grow revenues. After many [...]

By | October 8th, 2015|Blog, News|Comments Off on ROI – National Customer Services Week – Day 3

Customer Complaints – National Customer Services Week

How do you handle Customer Complaints? Posted 6th October 2015, by John Aves. It is National Customer Services Week #NCSW2015, a week long opportunity to promote customer service and the vital role it plays in business growth. Today’s topic is Customer Complaints and handling them to achieve the best outcome. With the advent of social [...]

By | October 6th, 2015|Blog, News|Comments Off on Customer Complaints – National Customer Services Week

Know your Customer – National Customer Services Week

Know your Customer - National Customer Services Week - Day 1 Posted Monday 5th October 2015, By John Aves As part of National Customer Services Week #NCSW2015 we are looking at some of the hot customer experience topics and their importance. The first is knowing your customers and the impact that gaining a profound insight [...]

By | October 5th, 2015|Blog, News|Comments Off on Know your Customer – National Customer Services Week

How can the returns process become a positive experience?

How can the returns process become a positive experience? Posted 22nd September 2015, by John Aves. Taking something back to a store can feel like a dreaded task from a customer’s point of view. We have all been there trying to argue our point, unsure of what the returns policy is and feeling slightly embarrassed. [...]

By | September 22nd, 2015|Blog, News|Comments Off on How can the returns process become a positive experience?

Is delivering great customer service good enough?

Is delivering great customer service good enough? Posted 14th September 2015. Many retailers are constantly being tasked with providing ‘great service’ to their customers, but is ‘great service’ good enough? With customer’s expectations rising and the complexity of delivering across multi-channels, what do retailers need to do to win customers’ loyalty? So is great service [...]

By | September 14th, 2015|Blog, News|Comments Off on Is delivering great customer service good enough?