As the Bank of New York and Mellon Bank came together in 2007, John Aves worked closely with me as a ‘trusted advisor’ thinking through the challenges we face with our clients and with our employees as we brought two large banks together and stepped up to the promise of our new brand. John was always insightful and came to our meetings with many innovative ideas that helped us chart our way forward.
After the merger we embarked on a major initiative designed to raise our game. John helped us establish what it would take to deliver on our brand promise and differentiate us from our competitors in the view of our most important clients. That insight, combined with identification of internal best practice enabled us to refine our competencies, integrate new behaviours into our performance appraisal process and then train our people to deliver.
The training was highly tailored to the needs of our people and our brand. The design and development process run by John’s team was very efficient and at the same time involved our own people and subject matter experts. All of our Relationship Managers in Europe attended, with their Managers and the reaction was overwhelmingly positive with scores in the high 4s (on a 5 point scale) in terms of relevance, value, intention to apply the skills and tools and intention to recommend the training to colleagues.”
John has worked with me regularly over the last few years and I hope to be able to count on the support of him and his firm going forward.
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