Why is Persimmon the lowest ranked major housebuilder in the Home Builders Federation annual customer satisfaction survey – and it’s nothing to do with customer service?
Join us in Dublin on 25th September when Ben Ward (Commercial Director [...]
Change is coming and the insurance sector needs to embrace [...]
This isn’t just a failed business transformation, this is a Marks & Spencer failed business transformation
This isn’t just a failed business transformation, this is a [...]
Why Effective Complaint Management is an Essential Part of an [...]
Ryanair Ignores the Link Between Customer Experience and Employee Experience [...]