Blog Posts

The future of experience retail in 15 statistics

As retailers increasingly compete on customer experience perhaps the biggest [...]

How too much empathy can reduce customer satisfaction

An apology and empathy that stretches beyond the first few [...]

Step into the store of the future

The retailers crafting the store of the future are like [...]

Four takeaways from The Institute of Customer Service Annual Conference

It was a real pleasure to attend The Institute of [...]

15 vital customer experience statistics for 2018

15 vital customer experience statistics for 2018 Research by Walker [...]

Stage experiences to make the brand stand out from the crowd.

Experiences they say are different from services.

Customers are up in arms – will the Ryanair brand suffer long term damage?

Ryanair raises some interesting questions for those of us working in the customer experience space

Breakfast Round Table Event – 10th October 2017 – IOD, 116 Pall Mall, London

John Aves Chief Executive cp2 experience invites you to join our Breakfast Round Table Event on the 10th October 2017

Top CX tips for delivering a ‘Branded Customer Experience’

Here are the top CX tips we have learned over the last ten years