Read our Primark feature in the Most Connected Brands Index

Our Primark article featured in the Most Connected Brands Index We are excited to see the publication of the Most Connected Brands Index (www.mostconnectedbrands.com) compiled by research agency Opinium and including our feature on Primark. Unlike many of the other brand indices already available, Opinium’s research relied on the views of people that have the [...]

By | October 19th, 2018|News|Comments Off on Read our Primark feature in the Most Connected Brands Index

Come and join us for an executive round table and networking event

How to ensure your Customer Experience strategy drives improved results – for your customers, your employees and your shareholders Join us for a complimentary executive breakfast round table and networking event Institute of Directors, 116 Pall Mall, London, SW1Y 5ED 24th October 08.00 to 10.00am Register today for cp2experience’s complimentary breakfast round table and networking event. Join [...]

By | October 1st, 2018|News|Comments Off on Come and join us for an executive round table and networking event

Mark Gould joins cp2experience as Managing Director Ireland

We are delighted to announce that Mark Gould is joining the cp2experience team.  Mark has over 30 years’ experience in senior executive roles in the UK, United States and for the past 18 years in Ireland. He has led the development and implementation of several transformation programmes creating and improving the customer experience to drive [...]

By | July 3rd, 2018|News|Comments Off on Mark Gould joins cp2experience as Managing Director Ireland

Join us at The Institute of Customer Service Annual Conference 2018

Join us at The Institute of Customer Service Annual Conference 2018 As proud members of The Institute of Customer Service, we are delighted to be sponsoring the ICS Annual Conference on 6th March at The Hilton, Park Lane. We are all facing uncertain times and implementing a coherent customer service strategy will help organisations keep [...]

By | February 16th, 2018|News|Comments Off on Join us at The Institute of Customer Service Annual Conference 2018

Judging at the UK Financial Services Experience Awards

The UK Customer Experience Awards is the biggest and most compelling CX event in the world

By | June 14th, 2017|Blog, News|Comments Off on Judging at the UK Financial Services Experience Awards

Employee engagement and culture – NCSW15 Day 4

Employee engagement and culture We really enjoyed National Customer Services Week #NCSW2015, a week long opportunity to promote customer service and the vital role it plays in business growth. Here is our article on Thursday's topic - employee engagement and culture. Employee engagement and culture are certainly on the minds of senior executives these days. Deloitte University’s [...]

By | October 12th, 2015|Blog, News|Comments Off on Employee engagement and culture – NCSW15 Day 4

ROI – National Customer Services Week – Day 3

ROI - Customer Experience and financial performance It is National Customer Services Week #NCSW2015  - Day 3 was about Return on Investment. Here is our article from yesterday all about the importance of measuring customer experience and financial performance. There are only two ways to improve profits – reduce costs or grow revenues. After many [...]

By | October 8th, 2015|Blog, News|Comments Off on ROI – National Customer Services Week – Day 3

Customer Complaints – National Customer Services Week

How do you handle Customer Complaints? Posted 6th October 2015, by John Aves. It is National Customer Services Week #NCSW2015, a week long opportunity to promote customer service and the vital role it plays in business growth. Today’s topic is Customer Complaints and handling them to achieve the best outcome. With the advent of social [...]

By | October 6th, 2015|Blog, News|Comments Off on Customer Complaints – National Customer Services Week

Know your Customer – National Customer Services Week

Know your Customer - National Customer Services Week - Day 1 Posted Monday 5th October 2015, By John Aves As part of National Customer Services Week #NCSW2015 we are looking at some of the hot customer experience topics and their importance. The first is knowing your customers and the impact that gaining a profound insight [...]

By | October 5th, 2015|Blog, News|Comments Off on Know your Customer – National Customer Services Week

How can the returns process become a positive experience?

How can the returns process become a positive experience? Posted 22nd September 2015, by John Aves. Taking something back to a store can feel like a dreaded task from a customer’s point of view. We have all been there trying to argue our point, unsure of what the returns policy is and feeling slightly embarrassed. [...]

By | September 22nd, 2015|Blog, News|Comments Off on How can the returns process become a positive experience?