Examples of recent client projects and results

Putting the customer first in fashion retail

Sales (year on year)

Net Promoter Score

Employees trained

Improving branch level cross-selling at a retail banking group

Qualified sales leads generated

Employees trained

Implementing a differentiated sales and service experience in enterprise-wide software

RevenuesGrowth after Intervention

Net Promoter Score

Employee survey score – working cross-functionally

Enhancing capability of SME RM’s and their support teams improved business results in two quarters – Banking

New business growth

Referralsfor new business

Customer satisfaction

Implementing a CX transformation group wide and building internal CX capability in global telecoms

Op Cos adopted CX strategyafter cp2

NPS average increaseafter cp2

Group CX team of 6 recruited and trained