Examples of recent client projects and results

Putting the customer first in fashion retail

+19%
Sales (year on year)

+15
Net Promoter Score

70,000
Employees trained

Improving branch level cross-selling at a retail banking group

+40%
Qualified sales leads generated

3,000
Employees trained

Implementing a differentiated sales and service experience in enterprise-wide software

+5%
RevenuesGrowth after Intervention

+8
Net Promoter Score

+18%
Employee survey score – working cross-functionally

Enhancing capability of SME RM’s and their support teams improved business results in two quarters – Banking

+6%
New business growth

+40%
Referralsfor new business

+14%
Customer satisfaction

Implementing a CX transformation group wide and building internal CX capability in global telecoms

8
Op Cos adopted CX strategyafter cp2

+11
NPS average increaseafter cp2

6
Group CX team of 6 recruited and trained