Client testimonials

CP2 Experience was key in helping us develop Connecting Customer to Growth which has had a massive impact on our business. It has helped us get clear on what we need to deliver to our customers and given our people – from the executive team down to our front line business advisors and sales people – the confidence and the focus we needed.

The results have been clear for us to see. Our financial results have improved, comments from our customers are now much more positive and our people are feeling proud. Putting the customer at the heart of our business is becoming part of our DNA. There is always more to do and over the coming year we will be taking the next step to improve still further the way we work with and serve our customers

Nick Hampton, Head of European Services, Trade and Receivables Finance, HSBC

CP2’s ability to develop customer insight and take that through to practical steps for an organisation, is one of their key strengths. Their extensive senior management experience is clear as you work with them, delivering both strategic and practical ideas that positively impact the customer experience. I found CP2 a pleasure to work with and would not hesitate to recommend them

Terri Fitzgerald-Bradley, Customer Experience Director, O2 Ireland

The programme that we developed with cp2 has had a significant positive impact on our business. Our branch colleagues are engaging with a higher proportion of customers and achieving improved outcomes for those customers. Our branch teams are highly motivated, customer satisfaction scores have improved and our financial results are on an upward trajectory

Mark Gould, Head of Retail Transformation, Allied Irish Bank

CP2 created an end-to-end view of our most valuable customer’s experience using our Net Promoter Score data. The workshops they delivered were pivotal in bringing together the functions around that common view. It inspired us to create the experience we wanted to deliver based on what made the biggest impact on our customers

Aleksandra Alfonso, Global Head of Branded Customer Experience, Symantec

CP2 helped us establish what it would take to deliver real value for our customers and differentiate us from our competitors in the aftermath of the merger. Their insight, combined with identification of internal best practice across both organisations, enabled us to focus our Relationship Managers on clients and the opportunity we had as a newly enlarged bank. CP2 helped us refine our competencies, integrate new behaviours into our sales process and our performance appraisal process and then train our business RMs to deliver

Daron Pearce, Head of Asset Servicing, UK&I Bank of New York Mellon

In my role as Chief Transformation Office at the Qatri based Qtel Group, I hired CP2 to work with us on an international transformation programme that, over a two-year period, touched all major operating companies in the Qtel Group. Our goal was to establish Qtel in the world’s top 20 telecoms companies and to do that we decided to implement a customer-centric strategy in each operating company as a way creating competitive advantage. We executed this strategy, market by market, and CP2 played a pivotal role in helping us define the detail of our new customer proposition, align the management teams and equip our internal change teams so we could be self-sufficient

Despite challenging circumstances, the work we completed together was outstanding. I have known John Aves for over 10 years and I hope to work with him and his team at CP2 in the future

Sohail Qadri, Chief Transformation Officer, Qtel Group (now Ooredoo Group)