We are delighted to announce that cp2experience has been shortlisted in the European Customer Experience Awards 2022. EXCA from Awards International are a recognition of the CX innovations that have enabled businesses to survive and thrive during the past two years. Work that has laid sound foundations for a customer-led recovery.

This recognition is for the Blackbelt programme developed with our client Permanent TSB.  Blackbelt incorporates a unique training, coaching and education framework for colleagues to develop the skills to deliver a consistently excellent customer experience. The programme has delivered a customer experience that differentiates Permanent TSB’s brand. It engages team members, strengthens customer advocacy, and drives profitable growth.

EXCA is also an opportunity for some of Europe’s leading CX practitioners to share knowledge and insights on the creativity, agility, dedication, and teamwork that underpins their strategic thinking. Thinking that drives the implementation of transformative customer experience programmes. We are in good company in the Business Change & Transformation category. See the complete list of finalists here.

The finals and ceremony will take place on 16 June. We would like to wish all of the finalists the very best of luck.


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