Customer Experience Assessment

Understanding where your business is on the journey to achieving a differentiated customer experience is vital to effectively prioritise plans and areas for focus in 2021. Our Customer Experience (CX) Assessment is designed to help you understand where your organisation is on this journey.

The CX Assessment can be used to:

  • Assess where you are on your CX journey
  • Stimulate a dialogue with colleagues or your team
  • Identify the actions that are needed to improve the customer experience
  • Align the leadership team around an approach and key priorities
  • Highlight the internal capability you have to shape and implement change

The more you create alignment and a common language around where you are now compared with where you want to be, the more effective you will be in building momentum and implementing change.

This will be helpful If you are:

  • New to your role
  • Not sure how to build the business case and an enterprise wide strategy
  • Accountable for the customer experience but not sure what to prioritise
  • Responsible for kick starting a stalled CX programme
  • Looking to integrate digital in a way that is right for your customers and your organisation

The cp2 CX Assessment will help you understand where your organisation is on this journey and will take less than 5 minutes to complete. There is a summary assessment provided at the end of the questionnaire.

It takes less than 5 minutes to complete and you will receive a summary assessment at the end.

Complete Assessment