Services - Bespoke training & coaching
Train your employees to be your best ambassadors. Ensure your managers and leaders have the skills to embed and sustain your CX strategy
We can develop and deliver bespoke training designed to build the commitment and the skills your people need to deliver your customer experience and ‘live’ your brand.
There is nothing generic about the training we design. Generic service, sales or leadership training will do nothing to differentiate your brand. By ‘bespoke training’ we mean a specifically tailored intervention that connects your people to your customer experience and is anchored in the day to day realities of their role. So whilst the central core of the training will be built around your customer promise (and for leaders how to coach and embed the behaviours their teams need) the workshops developed for service people, those in sales roles and those in internal facing roles will all be slightly different. The differences will reflect the different interactions each group has on a daily basis.
We have a wealth of experience of rolling out highly tailored training to equip and inspire employees at all levels, their managers and leaders to deliver the organisation’s customer experience whatever their role.
If you would like to discover more about how cp2experience, a customer experience consulting and training company, could help you shape and deliver your organisation’s customer experience, contact us today:
+44 (0)1932 590282 or email firstname.lastname@example.org
Customer experience health check
Customer promise development
Customer experience design
Bespoke training & coaching
Motivational speakers, workshops & events
Digital & creative solutions
Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.