Customer experience assessment

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Our Customer Experience Assessment is designed to help you understand where your organisation is on the journey to implementing a differentiated Customer Experience.

It can be used to stimulate a conversation with colleagues, either formally or informally.

The more you create alignment and a common language around where you are now compared with where you want to be, the more effective you will be in building momentum and implementing change.

If you are using the Assessment with a management team, it is best to have members complete the Assessment individually first and then bring the team together to discuss the areas of alignment and divergence.

The Customer Experience Assessment can be used used to:

  • Assess where you are on your CX journey
  • Stimulate a dialogue with colleagues or your team
  • Identify the actions that are needed to improve the customer experience
  • Align the leadership team around an approach and key priorities
  • Highlight the internal capability you have to shape and implement change

It takes less than 5 minutes to complete and you will receive a summary assessment at the end.