Customer experience health check

Fruit traffic light concept on white background

Forrester found that the number one barrier to successfully implementing a customer experience programme was the lack of a strategy and a plan

Whether your motivation is to improve customer service or the sales experience, enable your brand to stand out from the crowd or to accelerate your growth and profitability, the big question facing senior executive is where do we start?

Based on our experience and by using our best practice benchmarks we can provide you with a high level plan that will help you kick start your customer experience programme. We will identify areas of strength that you should leverage, where you have gaps that will hinder your progress and an outline plan with priority areas that will set you on the path to achieving your business goals.

In addition to customer experience health check, we also offer customer promise development and customer insight.

Our clients

Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.