We provide digital and creative solutions that will inspire and excite your people
cp2’s creative and digital team, led by Clive Silver, can work with you to develop a full range of solutions – video, digital and print to support your communication, events and training initiatives.
Video can be a hugely powerful tool when it comes to disseminating complex material in an entertaining, concise and highly visual format. We offer a huge range of services, from scriptwriting, storyboarding, video production, design and creation of online content. We can produce bitesize videos to support training workshops, film corporate events or internal communications and even migrate an entire customer experience training programme into a digital format.
A recent collaboration with an international retail brand saw us address the challenge of training 65,000 front-line colleagues across 11 countries. The aim of the training was to align the organisation around a new customer proposition and to make sure the new service behaviours were delivered consistently – and in a competitively distinct way – across all stores. Taking people out of the stores for training was not an option and so we developed a digital version of the face to face workshop which was rolled out at store level to rave reviews. Front line colleagues were energised, the key messages were delivered in a consistent way through the DVD format, ownership and accountability was driven down to store level, the coaching capability of store management teams improved and there was a massive cost saving. The impact on business results? Revenues up significantly, customer satisfaction up too and costs were down!
Whether you want to raise awareness, educate, build commitment or develop the skills of your people, we have the right solution for you. Our creative and digital team work directly with our consultants and clients, ensuring that the message is always relevant, on-brand and on-budget!
If you would like to discover more about how cp2experience, a customer experience consulting and training company, could help you shape and deliver your organisation’s customer experience, contact us today:
+44 (0)7850 603723 or email email@example.com