Customer Experience Mini Guides
Customer Experience Playbook for Retailers
Customer Experience Playbook for Retailers Championing experience retail Customer [...]
How to measure ROI
Delighting customers comes with a cost. Delivering a superior customer experience should meet, and even excel customer expectations. But, not at any cost.
Improving customer advocacy and retention
Delighted customers that have an affinity with your brand will help create new customers, new advocates even. But, advocacy has to be earned.
Best practice in the customer experience training room
Most businesses have a customer experience vision, but few invest in tailored employee training to unite their people around these. Learn about best practices in our Customer Experience Mini Guide
Empower employees to deliver on your customer promise
It’s no accident that brands that provide a great customer experience usually provide a great employee experience too. Find out more in our mini guide
Create experience by design
Customer experience leaders, lauded by their customers, peers and beyond, formulate and implement enterprise-wide CX programmes underpinned by a well-crafted strategy