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How can the returns process become a positive experience?

How can the returns process become a positive experience? Posted [...]

Is delivering great customer service good enough?

Is delivering great customer service good enough? Posted 14th September [...]

Holiday hire car customer experience – heaven or hell?

Holiday hire car customer experience - heaven or hell? Posted [...]

Why HSBC needs to change more than marketing to become truly customer-centric.

Why HSBC needs to change more than marketing to become [...]

How do you develop a brand promise that truly meets customer’s expectations?

How do you develop a brand promise that truly meets [...]

How the power of customer insight can stop your company investing in the wrong areas.

Every day companies gather reams of data that they use [...]

Why do brands with purpose generate more revenue?

Why do brands with purpose generate more revenue? Posted by [...]

What is Customer Experience?

What is Customer Experience? Posted by Julie Kemp, Wednesday 22nd [...]

Has WHSmith lost it’s way?

Has WHSmith lost its way? Posted by John Aves, Tuesday [...]