Customer Experience Assessment
Thank you for completing our Customer Experience Assessment.
The Customer Experience Assessment can be used used to:
- Assess where you are on your CX journey
- Stimulate a dialogue with colleagues or your team
- Identify the actions that are needed to improve the customer experience
- Align the leadership team around an approach and key priorities
- Highlight the internal capability you have to shape and implement change
This will be particularly useful if you are:
- New to your role
- Not sure how to build the business case and a business wide strategy
- Accountable for the customer experience but not sure what to prioritise
- Responsible for kick starting a stalled CX programme
- Looking to integrate a digital solution that is right for your customers and your organisation
Mark Gould and John Aves both have specialist expertise developed over many years of working with businesses to make a measurable difference to their customer experience, profits and growth.
We would be delighted to share our insights, expertise, and tools with you over an informal conference call. If that would be of value to you, please let us know.