How we can help you

Our customer experience consulting team will help you define your strategy and measurable business objectives; create alignment and rules of engagement for leaders; understand your customers’ current experience and the experience they would like to see you deliver in the future; develop a customer promise; redesign the end to end experience; establish a programme of change. Through innovative training and coaching, our training and comms team will ensure the necessary behavioural changes are embedded and sustained so employees ‘live your brand’ and drive the profitable growth you are looking for

We can work with you end to end or in selected areas, depending on the stage you are at. We build on the work you have already done and draw on the capability and resources you have in-house.

Our services

Customer experience health check
Customer insight
Customer promise development
Customer experience design
Organisational alignment
Bespoke training & coaching
Internal communication
Motivational speakers, workshops & events
Digital & creative solutions
Measurement

Our clients

Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.

What our clients think...

The programme that we developed with cp2 has had a significant positive impact on our business. Our branch colleagues are engaging with a higher proportion of customers and achieving improved outcomes for those customers. Our branch teams are highly motivated, customer satisfaction scores have improved and our financial results are on an upward trajectory.

Mark Gould, Head of Retail Transformation, Allied Irish Bank

All testimonials