Andy Booth
Head of Customer & Employee Insight

Andy is an expert in customer and employee insight. He has worked in the areas of customer experience, service quality and employee engagement for the whole of his career. Andy’s experience has spanned the agency and consultancy world and in-house as head of research for international brands such as Unilever, British Airways and DHL Worldwide. Most recently, Andy has focused on the financial services sector and has been involved in leading new-product-development, CX, UX and brand development insight initiatives.

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Our consultants

We have a strong team of consultants across the UK & Ireland, Europe & Middle East and the United States

Strategic Partner

Clive Silver - CS Media

UK & Ireland

Sue Bohane Adrian Day
Barry Day
Suzy Dunn
Susannah Feltham
Vicky Fleming
Nigel Gilkes
Alison Hand
Lisa James
Julie Kemp
Grainne Madden
Helen Michaels
Jane Palmer
Heather Preston
Lynn Russell
Ian Williams
Nick Wright

Europe & Middle East

Maureen Chester
Francesco Gandolfi
Daniela Gardini
Laura Mari
Lars Otterstatter
Barbara Rock
Elvira Rodrigo
Helen Sell

United States

Jane Blankenship
Jerry Hogveen
Angela O’Connell
Ferando Caramazana
James Turk
John Petraborg

Our clients

Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.