Ian Williams
Customer Experience Consultant

A successful career in telecoms and financial services led Ian into the world of customer experience consulting. Areas of specialism include customer insight and research, channel management and process re-engineering. Recent work in telecoms, retail, financial services and FMCG.

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Our consultants

We have a strong team of consultants across the UK & Ireland, Europe & Middle East and the United States

Strategic Partner

Clive Silver - CS Media

UK & Ireland

Sue Bohane
Kelly Cowburn
Adrian Day
Barry Day
Suzy Dunn
Nigel Gilkes
Alison Hand
Emma Hogan
Lisa James
Julie Kemp
Grainne Madden
Helen Michaels
Jane Palmer
Heather Preston
Lynn Russell
Nina Taylor

Europe & Middle East

Maureen Chester
Francesco Gandolfi
Daniela Gardini
Laura Mari
Lars Otterstatter
Barbara Rock
Elvira Rodrigo
Helen Sell

United States

Jane Blankenship
Jerry Hogveen
Angela O’Connell
Ferando Caramazana
James Turk
John Petraborg

Our clients

Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.