Ian Williams
Customer Experience Consultant
A successful career in telecoms and financial services led Ian into the world of customer experience consulting. Areas of specialism include customer insight and research, channel management and process re-engineering. Recent work in telecoms, retail, financial services and FMCG.
Back to teamOur consultants
We have a strong team of consultants across the UK & Ireland, Europe & Middle East and the United States
Strategic Partner
Clive Silver - CS Media
UK & Ireland
Sue Bohane
Kelly Cowburn
Adrian Day
Barry Day
Suzy Dunn
Nigel Gilkes
Alison Hand
Emma Hogan
Lisa James
Julie Kemp
Grainne Madden
Helen Michaels
Jane Palmer
Heather Preston
Lynn Russell
Nina Taylor
Europe & Middle East
Maureen Chester
Francesco Gandolfi
Daniela Gardini
Laura Mari
Lars Otterstatter
Barbara Rock
Elvira Rodrigo
Helen Sell
United States
Jane Blankenship
Jerry Hogveen
Angela O’Connell
Ferando Caramazana
James Turk
John Petraborg
Our clients
Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.
