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Posts by category

• Category: Banking and Financial Services
  • Consumer Duty – how to overcome the challenges in your Dear CEO letter
  • Customer retention starts with your culture and people – lessons from Revolut
  • How to sustain customer loyalty as the cost of living crisis deepens
  • How to prove CX ROI – a winner’s story
  • cp2experience partner Permanent TSB wins CX Impact Award – here’s why
  • A tale of two banks: Why TSB stands out from the pack
  • Retail banking: is this the end of the branch experience?
  • Better banking experiences
  • Step into the branch of the future
  • Why HSBC needs to change more than marketing to become truly customer-centric.
• Category: Blog
  • An Inconvenient Truth
  • If customer satisfaction is not enough, how do we create fans?
  • How to make customer experience the cornerstone of a merger
  • Implementing a customer-driven change strategy in three phases
  • The four pillars of successful CX transformation
  • cp2experience shortlisted for European Customer Experience Award
  • 6 CX trends uprooting 2022 planning
  • CMOs there are four growth pillars key to differentiating your brand, which ones are you choosing?
  • Post lockdown shopping at its best
  • 23 customer experience statistics shaping the new reality
  • What the Boohoo story tells us about customer loyalty
  • What does it take to be a successful CX leader?
  • Is your local pub calling time on your customer experience?
  • Take our free Customer Experience Assessment
  • Delivering a superior CX over Black Friday is crucial – but it’s no silver bullet for growth
  • The financial benefits of having a loyal customer