Customer Experience Assessment

Customer Experience Assessment

The CX Assessment is designed to help you understand where your organisation is on the journey to implementing a differentiated Customer Experience.

  • The Customer Experience Assessment can be used used to:
    Assess where you are on your CX journey
    Stimulate a dialogue with colleagues or your team
    Identify the actions that are needed to improve the customer experience
    Align the leadership team around an approach and key priorities
    Highlight the internal capability you have to shape and implement change

The more you create alignment and a common language around where you are now compared with where you want to be, the more effective you will be in building momentum and implementing change.

If you are using the Assessment with a management team, it is best to have members complete the Assessment individually first and then bring the team together to discuss the areas of alignment and divergence.

Customer Experience Assessment