cp2experience is a specialist customer experience consulting and training company with a passion for customer-led growth

Our sole aim is to help you redesign and improve the customer experience so that it becomes your most powerful competitive weapon and builds value for your brand

cp2's customer promise

We promise to embrace the following principles in our work with you:


Relentlessly share our passion for customers


Focus on your people as the most powerful driver of customer loyalty


Share our deep knowledge of best practice in the advice we provide


Link to the business results you are seeking. We are business people first, consultants second


Respectfully challenge your thinking without resorting to off the shelf solutions


Keep it simple and jargon free


Upskill the capability of your people so you become self-sufficient


Our tried and tested methods and tools are flexed to your needs

Our clients

Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.