cp2experience is a specialist customer experience consulting and training company with a passion for customer-led growth
Our sole aim is to help you redesign and improve the customer experience so that it becomes your most powerful competitive weapon and builds value for your brand
cp2's customer promise
We promise to embrace the following principles in our work with you:
Passionate
Relentlessly share our passion for customers
People
Focus on your people as the most powerful driver of customer loyalty
Knowledge
Share our deep knowledge of best practice in the advice we provide
Business
Link to the business results you are seeking. We are business people first, consultants second
Challenge
Respectfully challenge your thinking without resorting to off the shelf solutions
Simple
Keep it simple and jargon free
Enable
Upskill the capability of your people so you become self-sufficient
Flexible
Our tried and tested methods and tools are flexed to your needs
Our clients
Our experience covers both b2b and b2c across retail, telecoms, financial services, hospitality, transportation, business services and technology sectors in the UK and overseas. Here are some of the clients we have worked with.
